Items purchased in-store or online can be returned within 7 days from the date goods are received. Shipping is the responsibility of the buyer and is non-refundable, this includes the original shipping charges. Fehmi Lights Inc. stands behind the brands and products sold in-store and online and will provide a full refund or exchange at the customers request. Exception for product deemed defective by our team or any contracted service technician will be replaced. We pride ourselves in carrying quality products manufactured by reputable vendors and will ensure that all new and refurbished products are delivered in proper working order. Fehmi Lights Inc. may make exception for exchange of product of equal or greater value in original, unopened packaging. For hygienic purposes and safety reasons some items that have been opened and used may not be eligible for returns or exchanges.